This website by Marco van Hout shows examples, stories and interviews on the topic of design for emotion. Since 2004.
Developing a tool to assess emotions elicited by services
In David’s project the main context was the experience of hotel services. The end result was both a really nice report and a very interesting and useful proof of concept, which SusaGroup is now further developing into a marketable instrument and service.
Check out David’s end presentation:
